Refund policy

Our Refund Policy

We want you to be stoked on your purchase. If something's not right, we'll do our best to make it good.

Returns

We accept returns within 30 days of delivery for items that are unused, in their original condition, and in original packaging. To start a return, email us at wheelsandwaves.info@gmail.com with your order number and reason for return.

Exchanges

Need a different size or colour? We're happy to exchange items within 30 days of delivery, subject to stock availability. Get in touch and we'll sort it out.

Sale Items

Sale items are final sale and cannot be returned or exchanged unless they arrive faulty or damaged.

Faulty or Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos and your order number. We'll arrange a replacement or full refund at no cost to you.

Refund Processing

Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or we made an error. We recommend using a trackable shipping service, as we can't guarantee receipt of returned items.

Questions? Reach us at wheelsandwaves.info@gmail.com — we're always happy to help.